About this opening
Zenvia E-Commerce Trading is hiring a Customer Experience Manager in Manama to lead customer service quality and improve the end-to-end customer experience across its service channels. The board categorises the business under FMCG, consumer goods and food & beverages trading.
What the role involves
- Supervise customer support workflows and service standards
- Monitor response times, resolution rates and customer satisfaction trends
- Handle escalated customer issues professionally
- Train team members and maintain service guidelines
- Coordinate with other departments to resolve recurring customer issues
- Prepare customer experience reports and action plans
Requirements noted by the source board
- A degree in business, communications or a related field is preferred
- 3+ years of customer service experience, including team leadership
- Strong conflict resolution and communication skills
- Experience with CRM or customer support tools is preferred
How to apply
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