About this opening
Zenvia E-Commerce Trading is hiring an E-Commerce Operations Manager in Manama to run the day-to-day operation behind its online store. The manager is accountable for order accuracy, service levels and the operating numbers that show whether the business is improving or slipping.
What the role involves
- Lead daily online-store operations, covering listings, order processing and store workflows
- Coordinate fulfilment, inventory and returns so orders leave accurately and on time
- Track conversion, order accuracy and other operating KPIs, and investigate where they fall short
- Work with the marketing, customer service and logistics teams on the issues that cross between them
- Improve processes, document standard operating procedures, and manage operational risks
- Produce monthly performance reports and improvement plans
Requirements noted by the source board
- A bachelor's degree in business, e-commerce or a related field is preferred
- 3+ years of relevant e-commerce operations experience (as listed on the board)
- Experience with online-store platforms, reporting tools and Excel
- Team coordination and problem-solving skills
How to apply
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