About this opening
Saudi Networkers Services is hiring a Back Office Engineer - MS OSS MindOps in Riyadh on a contract basis to run MS-OSS back office work for a telecoms operation. The engineer handles critical incident, problem, change, capacity and performance management, root cause analysis with L3 vendor support, preventive health checks and proactive risk mitigation, and must work shifts with 24x7 on-call support on site. The board lists the job type as Contract, so it is published here as a contract role with no JobPosting schema.
What the role involves
- Perform MS-OSS back office roles including Critical Incident Management, Problem Management, Change Management, Capacity Management and Performance Management
- Carry out root cause analysis in coordination with L3 vendor support
- Run online preventive health checks and proactive risk mitigations based on L3 vendor recommendations
- Implement and control the quality control and assurance programme within the area of responsibility
- Design, test, deploy and update MS-OSS CMDB work
- Execute daily routine checks for the MS-OSS platform to ensure 99.9% availability and proactive risk mitigation
- Ensure 100% KPI and SLA conformance related to MS-OSS MindOps restoration and workaround or temporary fix implementation
- Work all working days of the week, in shifts decided during project execution, and be on 24x7 on-call for support on site
Requirements noted by the source board
- OSS / IT Infrastructure / Cloud Infrastructure certification is good to have; MS-OSS DevOps, System Admin and Coding experience is a must (as listed on the board)
- Hands-on MS-OSS APIs based Integration Design, Testing and Deployment experience with SolarWinds NMS, ITSM and other EMS (as listed on the board)
- 5 to 10 years of MS-OSS NOC automation use-case design, testing and implementation, including Auto-TT, Auto-Compression, Auto-Correlation, Cross-Domain Correlation, Auto-RCA Diagnosis and Auto-Performance Anomalies Detection (as listed on the board)
- Hands-on MS-OSS Cloud Native Apps operations and maintenance experience, including KVMs, databases, operating systems, web servers, load balancers, applications, APIs, security, storage and memory (as listed on the board)
- Hands-on MS-OSS workflow orchestration and template design experience for NOC processes (as listed on the board)
- Hands-on MS-OSS dashboard, reports and network performance monitoring reports design, customization and automation experience (as listed on the board)
- Hands-on MS-OSS built-in AI models training, testing, validation and performance benchmarking for Auto-RCA and Auto-Performance Anomalies Detection (as listed on the board)
- Hands-on MS-OSS tasks automation, Robotic Process Automation and Python based NOC tasks automation experience (as listed on the board)
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