About this opening
Saudi Networkers Services is hiring a Zira Specialist in Riyadh on a contract basis to support, administer, configure and continuously improve the ZIRA platform in a managed services environment. The specialist covers workflow configuration, incident resolution, application integration, reporting, governance and stakeholder coordination. The board lists the job type as Contract, so it is published here as a contract role with no JobPosting schema.
What the role involves
- Administer, configure, and maintain the ZIRA platform to support business and operational requirements
- Configure projects, issue types, screens, fields, workflows, schemes, permissions, notifications, dashboards, and reports
- Provide L2/L3 application support in a managed services environment and ensure incidents and service requests are resolved within agreed SLAs
- Own incident investigation, troubleshooting, workaround identification, root cause analysis, and permanent resolution
- Monitor platform health, scheduled jobs, integrations, mail handlers, application logs, and interface queues
- Troubleshoot workflow, permission, notification, user access, performance, data, and integration issues
- Design and maintain automation rules to improve operational efficiency, consistency, and ticket lifecycle management
- Support integrations with ServiceNow, monitoring tools, source-control platforms, collaboration tools, REST APIs, and other upstream/downstream systems
- Perform approved data corrections, bulk updates, imports, exports, reconciliation, and recovery activities with proper validation and audit controls
- Support platform upgrades, patching, plugin/app assessment, configuration migration, change implementation, and post-deployment validation
- Coordinate with infrastructure, database, security, middleware, vendor, and application teams to resolve cross-platform issues
- Ensure role-based access, permission governance, audit readiness, data confidentiality, and compliance with organizational security standards
- Prepare and maintain RCA documents, KEDB articles, SOPs, runbooks, configuration records, and operational documentation
- Participate in major incident and war-room calls, providing clear technical analysis and regular stakeholder updates
- Drive proactive problem management to identify recurring issues and implement preventive actions
- Provide knowledge transfer, mentoring, and troubleshooting guidance to L1/L2 support teams
- Work closely with business stakeholders to understand requirements and translate them into scalable platform solutions
- Contribute to continuous service improvement, operational automation, reporting enhancement, and ticket reduction initiatives
Requirements noted by the source board
- Strong hands-on experience in ZIRA/Jira administration, configuration, workflow design, and application support (as listed on the board)
- Good understanding of projects, issue types, workflows, custom fields, screens, schemes, permissions, notifications, dashboards, filters, and reports (as listed on the board)
- Experience with automation, REST APIs, webhooks, scripting, integrations, and marketplace applications/plugins (as listed on the board)
- Working knowledge of SQL, databases, log analysis, Linux/Windows environments, and application troubleshooting (as listed on the board)
- Experience in ITSM/ITIL processes, including Incident, Problem, Change, Request, Knowledge, and SLA Management (as listed on the board)
- Ability to analyze business requirements and translate them into secure, supportable technical configurations (as listed on the board)
- Strong analytical, problem-solving, documentation, and root cause analysis skills (as listed on the board)
- Excellent communication and stakeholder-management skills, with the ability to work independently and collaboratively in distributed teams (as listed on the board)
Not stated by the source: the salary — the source listing does not state one, so confirm the pay and package on the source listing before you apply.
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